Privacy Policy
Last updated: 23 October 2026
Kobus Tollig Productions respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use our website, submit an enquiry, purchase a digital product such as Ceremony Time or Wedding Day Flow, or use one of our online planning tools.
Information we may collect
Depending on how you use our website and products, we may collect:
Your name
Email address
Phone number, where provided
Wedding date, venue and location
Information you enter into Ceremony Time or Wedding Day Flow
Purchase and transaction information
Technical information such as browser type, device information and IP address
Website usage information collected through cookies, analytics or advertising technologies
Payment card information is processed securely by our payment provider, Paddle. Kobus Tollig Productions does not receive or store your full card details.
How we use your information
We may use your information to:
Respond to enquiries
Provide wedding photography or film services
Calculate and deliver Ceremony Time recommendations
Create, save and retrieve Wedding Day Flow plans
Process purchases and provide access to purchased digital products
Send transactional emails relating to your purchase or access
Provide customer support
Improve our website, products and user experience
Prevent fraud, misuse or security issues
Comply with legal, tax and regulatory obligations
Measure advertising and website performance where permitted
Service providers
We use trusted third-party service providers to operate our website and digital products.
These may include services that provide:
Website hosting
Payment processing
Database and secure data storage
Email delivery
Website analytics
Advertising measurement
These providers may process personal information only where necessary to provide their services to us or to you.
We do not sell your personal information.
Payments
Payments for certain digital products are processed by Paddle, which acts as the merchant of record for those transactions.
Paddle may collect and process information required to complete your purchase, process payment, calculate applicable taxes, prevent fraud and provide transaction support.
Paddle's own privacy terms apply to information processed directly by Paddle.
Cookies and analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors use our pages, measure advertising performance and improve our services.
Where required by applicable law, non-essential cookies or tracking technologies will only be used after the appropriate consent has been obtained.
Data storage and retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing purchased products, maintaining saved plans, supporting customers and meeting legal or financial record-keeping requirements.
Because some of our service providers operate internationally, personal information may be processed or stored outside South Africa. Where this occurs, we take reasonable steps to use reputable service providers and appropriate safeguards.
Your rights
Depending on the laws that apply to you, you may have the right to request:
Access to personal information we hold about you
Correction of inaccurate information
Deletion of certain personal information
Restriction of certain processing
Withdrawal of consent where processing is based on consent
Objection to certain uses of your personal information
To make a privacy-related request, contact us using the details below.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no internet-based service can guarantee absolute security.
Children
Our digital products and website are intended for adults planning or purchasing services relating to weddings. We do not knowingly collect personal information from children for the purpose of selling our digital products.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, products, service providers or legal requirements.
The latest version will be published on this page.
Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Kobus Tollig Productions
Email: info@kobustollig.co.za
Website: kobustolligcapetown.com