Refund Policy
Last updated: 5 November 2026
This Refund Policy applies to digital products provided by Kobus Tollig Productions, including Ceremony Time, Wedding Day Flow and Lightroom Preset Packs.
Kobus Tollig Productions also provides wedding photography, filmmaking and other professional services. Those services are separate from the digital products covered by this Refund Policy and are not sold or processed through Paddle.
1. Digital products and refunds
Our products are delivered electronically as online tools, personalized digital results or downloadable digital files.
This includes:
Ceremony Time
Wedding Day Flow
Lightroom Preset Packs
Other digital products clearly identified as such before purchase
Except where required by applicable law or where Paddle determines otherwise under its Buyer Terms or applicable policies, all digital-product purchases are final and non-refundable once payment has been completed and digital access, delivery or download availability has been provided.
Customers are responsible for reviewing the product description, price, compatibility requirements and included features before completing a purchase.
2. Reasons that do not normally qualify for a refund
We do not normally provide refunds for:
Change of mind after purchase
Deciding that you no longer need the product
Personal dissatisfaction with the product
Failure to use the product after purchasing it
Failure to download a purchased digital file
Expecting features or functionality that were not stated on the product page
Failure to read the product description before purchasing
Purchasing the incorrect product
Deciding after purchase that the product was not valuable or useful enough for your circumstances
Changes to your wedding plans, wedding date, venue or circumstances
Results differing from personal expectations where the product has operated as described
Lightroom Presets producing a different result on your images because of differences in lighting, exposure, camera, lens, white balance, camera profile, editing software or source-image characteristics
Nothing in this section removes any mandatory consumer rights that cannot legally be excluded.
3. Ceremony Time and Wedding Day Flow
Ceremony Time and Wedding Day Flow are digital wedding-planning tools that are made available electronically after purchase.
These products provide recommendations based on information entered by the user.
A refund will not normally be issued because:
You disagree with a suggested ceremony time
You choose not to use a generated timeline
Your wedding plans later change
A venue or supplier recommends a different schedule
Weather, travel, venue conditions or other external factors affect the usefulness of a recommendation
You expected a feature that was not described on the product page before purchase
If a genuine technical problem prevents access to the purchased product, please contact us so that we can investigate.
4. Lightroom Preset Packs
Lightroom Preset Packs are downloadable digital files.
Because downloadable digital files can be accessed, copied and retained after delivery, purchases are generally non-refundable once the download has been made available, except where applicable law requires otherwise.
A refund will not normally be provided because:
You do not like the appearance of the presets on your photographs
The presets require further adjustment to suit a particular image
Your images do not look identical to example photographs
You purchased the product without checking the stated compatibility requirements
You use unsupported or incompatible software
You decide that you no longer need the preset files
You fail to download or install the presets after purchase
If the files supplied are corrupted, incomplete or cannot be accessed because of an issue with the files provided by us, please contact us and we will make reasonable efforts to replace or correct them.
5. Technical problems
If you experience difficulty accessing Ceremony Time, Wedding Day Flow or a downloadable digital product, please contact us so that we can investigate.
A temporary technical issue does not automatically qualify a purchase for a refund.
We will make reasonable efforts to resolve genuine access, download or technical problems.
Depending on the issue, this may include:
Restoring product access
Reissuing an access link
Providing replacement download files
Correcting an account or delivery issue
Assisting with reasonable technical troubleshooting
Where applicable consumer law creates a mandatory right to a refund because of a technical defect or failure that cannot reasonably be resolved, those rights will continue to apply.
6. Duplicate payments
If you are accidentally charged more than once for the same purchase, please contact us or Paddle.
Where a genuine duplicate transaction is confirmed, the duplicate charge may be refunded through Paddle.
7. Payments through Paddle
Eligible digital-product payments may be processed through Paddle.
Paddle acts as the Merchant of Record for transactions processed through its checkout and is responsible for matters including:
Payment processing
Applicable taxes
Transaction receipts
Certain payment-related customer-service matters
Refund processing for transactions where a refund is approved
Paddle maintains its own Buyer Terms and applicable refund policies.
Nothing in this Refund Policy limits mandatory consumer rights that cannot legally be excluded.
Paddle may also make its own determination regarding a refund in accordance with its Buyer Terms, policies and applicable law.
Where a refund for a Paddle transaction is approved, the refund will be processed through Paddle rather than directly by Kobus Tollig Productions.
Paddle is used only for eligible digital-product transactions. Wedding photography, filmmaking and other in-person or professional human services offered by Kobus Tollig Productions are separate services and are not sold, invoiced or processed through Paddle.
8. Refund abuse and chargebacks
If you experience a genuine problem with a purchase, we encourage you to contact us or Paddle before initiating a payment dispute or chargeback.
Fraudulent refund requests, abuse of the refund process or improper chargebacks may result in access to the relevant digital product being suspended or terminated where permitted by law.
Nothing in this section prevents a customer from exercising lawful rights to dispute an unauthorized or genuinely problematic transaction.
9. Access following a refund or reversal
If a transaction is refunded, reversed or successfully charged back, access to the associated digital product may be cancelled or disabled where technically possible.
For downloadable products, a refund or transaction reversal does not grant continued permission to use, share, distribute or retain rights to the refunded digital product.
Any licence associated with a refunded purchase may be terminated.
10. Mandatory consumer rights
Nothing in this Refund Policy is intended to exclude, restrict or override consumer rights that cannot legally be excluded under applicable law.
Where local consumer-protection legislation provides rights that differ from this policy, the applicable mandatory legal rights will prevail.
11. Contact
If you experience an access, download or technical issue, please contact:
Kobus Tollig Productions
Email: info@kobustollig.co.za
Website: kobustolligcapetown.com