Refund Policy
Last updated: 23 October 2026
This Refund Policy applies to digital products provided by Kobus Tollig Productions, including Ceremony Time and Wedding Day Flow.
All sales are final
Ceremony Time and Wedding Day Flow are digital products that are delivered or made available electronically immediately after purchase.
Except where required by applicable law or where Paddle determines otherwise under its own buyer terms and refund policies, all purchases are final and non-refundable once payment has been completed and access to the digital product has been provided.
We do not offer refunds for:
Change of mind after purchase
Deciding that you no longer need the product
Personal dissatisfaction with the product
Expecting features or functionality that were not stated on the sales page
Failure to read the product description before purchasing
Failure to use the product after purchasing it
Changes to your wedding plans, wedding date, venue or circumstances
Purchasing the incorrect product
Deciding after purchase that the product was not valuable or useful enough for your personal circumstances
Customers are responsible for reviewing the product description, features and price before completing their purchase.
Technical problems
If you experience difficulty accessing Ceremony Time or Wedding Day Flow, please contact us so that we can investigate and restore access where possible.
A temporary technical issue does not automatically qualify a purchase for a refund.
We will make reasonable efforts to resolve genuine access or technical problems.
Where applicable consumer law creates a mandatory right to a refund because of a technical defect or failure that cannot be resolved, those legal rights will continue to apply.
Duplicate payments
If you are accidentally charged more than once for the same purchase, please contact us and we will investigate the duplicate transaction.
Where a genuine duplicate payment is confirmed, the duplicate charge may be refunded through Paddle.
Payments through Paddle
Our digital product payments are processed by Paddle.com.
Paddle.com is the Merchant of Record for these transactions and is responsible for payment processing, applicable taxes, receipts and payment-related customer service.
Paddle maintains its own Buyer Terms and Refund Policy.
Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded. Paddle may also make its own determination regarding a refund in accordance with its terms and applicable law.
Any approved refund will be processed through Paddle and not directly by Kobus Tollig Productions.
Refund abuse and chargebacks
Customers should contact us or Paddle if they experience a genuine problem with a purchase before initiating a payment dispute or chargeback.
Fraudulent refund requests, refund abuse or improper chargebacks may result in access to the relevant digital product being suspended or terminated.
Access following a refund
If a transaction is refunded or reversed for any reason, access to the corresponding digital product may be cancelled or disabled.
Contact
If you experience an access or technical issue, please contact:
Kobus Tollig Productions
Email: info@kobustollig.co.za
Website: kobustolligcapetown.com